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Terms and Conditions

All holidays featured on this website are sold subject to the following conditions:

ATOL Your Financial Protection

Only Exclusive Travel is licensed by the Civil Aviation Authority (CAA) and holds an Air Travel Organiser’s License (ATOL) No 4734. An ATOL is a legal requirement for tour operators selling air inclusive holidays to the public.

All the flights and flight-inclusive holidays in our brochure and on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. For more information about financial protection and the ATOL Certificate go to: www.caa.co.uk/ATOLCertificate

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOLCertificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 

1. Booking

If the holiday is arranged with Only Exclusive Travel (The Company) all correspondence will be sent to the customer at the first address specified. If the arrangements are made through a travel agent all communications from The Company will be sent to the agent, who, as regards communications from the Company to the Customer, is the agent of the customer. All monies paid to the travel agent are held by that agent on behalf of the Company.

2. Payment/Deposit

A minimum deposit of 10% of the holiday cost must be paid on completion of booking or the full amount if the booking is made within 10 weeks of departure. In certain instances a larger deposit may be necessary to cover any airlines tickets which need to be issued or where a hotel / supplier requires a deposit at the time of booking. A booking is not accepted until the date shown on the confirmation invoice issued by The Company. Alteration or cancellation by the customer of an accepted booking will be subject to the provisions of section 4 of these conditions.

3. Invoice

Only Exclusive Travel will send a confirmation invoice on receipt of the appropriate deposit payment. If the booking is within 10 weeks of departure then full payment is due. In most instances, balance payments are due within 10 weeks of departure. This may differ for bookings in peak season periods, in which case balance payments may be required earlier. The precise balance due date will be shown on the confirmation invoice.

4. Changes and Cancellations by the Client

All changes and cancellation requests must be put in writing to The Company. The effective date of change or cancellation is the date The Company is advised in writing by the customer or agent. The Company will endeavor to make all changes as requested by the client. Changes and cancellations may be subject to penalties imposed by suppliers outside of the control of The Company. Passenger name changes from those originally shown on the confirmation invoice may be treated as a cancellation.

In the event of customer cancellation after the booking has been accepted and outside of the prescribed balance due date on the confirmation invoice, the deposit will be forfeited. If cancellation occurs after the full balance payment has been received in accordance with the prescribed due date on the confirmation invoice then the full amount of the holiday cost is forfeited. The Company will duly raise a cancellation invoice which will be sent to the customer or agent.

If the customer does not pay the balance of the holiday cost at the time prescribed on the confirmation invoice, The Company reserves the right, after due notice to the customer or agent as appropriate, to cancel the booking resulting in the deposit being forfeited. The Company will duly raise a cancellation invoice which will be sent to the customer or agent.

5. Our Price Guarantee

We reserve the right to increase our prices at any time. If you accept the price of your holiday as quoted at the time of booking (which may be higher or lower than the quoted on this website) and pay the full amount on receipt of our confirmation invoice, your holiday price will be totally guaranteed against further price rises. 

6. Changes and Cancellation by the Company

Whenever possible, all changes will be advised to the customer or agent without delay. Should these changes be minor, you will be offered a comparable alternative. If the alteration is major, you will have the option of accepting the alternative or receiving a full refund*. If a major change occurs within 56 days of your departure you will be entitled to compensation payment per person on the following scale. 56-43 days £10.00 42-29 days £20.00 28-15 days £30.00 14-0 days £40.00. If you decide to cancel, as a result of a major change, you will be refunded all monies paid* and receive the above compensation. A major change to your holiday before departure is deemed to involve changes to your UK departure airport, resort, hotel accommodation or change of flight timings by more than 12 hours.

*This excludes any penalties incurred by suppliers outside of The Company's control

7. Scheduled Airlines

The responsibility of the airlines in connection with the holidays sold by The Company is limited to the carriage of passengers in accordance with the conditions of the carriage of the participating airlines by the international conventions. Airlines reserve the right to amend timings by more than 12 hours.

8. Force Majeure

The Company accepts no responsibility for and shall not be liable in respect of loss or damage or changes caused by forces majeure events such as strikes, riots, political unrest, war hostilities, or threat of war, terrorist activity, industrial disputes, fire, flood, weather problems or similar events beyond our control.

9. Website & Brochure Description

Every effort has been made to ensure the accuracy of descriptions and information provided on this website and in the brochure. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations, etc. We will advise you if we become aware of any major change.

10. If you have a complaint

Should you have any complaint you are urged to discuss it at the time with the airline, hotel, destination management company or car rental company. If your complaint is not resolved please notify Only Exclusive Travel within 28 days of your return, giving flight details and UK departure date. No action can be taken after this period.

11. Responsibilities of the Client(s)

A) Any passports, visas, health certificates or other travel documentation required for the holiday must be obtained by the Client(s), whose responsibility it remains to ensure that these are the in order, and to meet any additional costs incurred (whether by the Client(s) or by the Company on behalf of the Client(s) as a result of failure to comply with such requirements). 

B) The Client(s) is responsible for checking and confirming the dates and times of all provided services as shown on the relevant confirmation invoices and/or holiday itineraries and/or airline tickets. The Client(s) is responsible for checking-in at the correct time and for presenting themselves to take up all pre-booked components of the holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins. No credit or refunds will be given for lost, mislaid or destroyed travel documents, or any unused services included in the holiday price.

12. Travel Insurance The Company strongly recommends that you have travel insurance in the interests of you and your family. However, it is the responsibility of the Client(s) to ensure that they obtain adequate travel and medical insurance cover. Whilst the Company may assist in the event of a claim, the Company accepts no responsibility for the action of the Insurance Company and/or the Underwrites and/or the Loss Adjusters. Should you decide not to take out travel insurance, the Company will not be responsible for any losses incurred as a result. 

The above terms constitute part of the contract between the parties, unless varied in writing. Payment of all or any part of the monies referred to in Paragraphs 1 & 2 above shall constitute acceptance of behalf of the Client(s).

Our emphasis is on not only providing you with sensational and luxurious resorts, but on providing a personalised and attentive service